Family business coaching

The Keys - The Steep Price of Unresolved Family Conflicts

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May 14, 2023
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4 min read
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René Sonneveld

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"In life's grand enterprise, let it be remembered that true wealth is not the empire we build, but the relationships we foster, and the mental strength we cultivate - for these are the enduring pillars of personal and professional success." – from a good friend

Jorge, grew up in a small town nestled in the citrus belt of Argentina together with his brother José. The sons of a humble textile salesman, they were not born into privilege. Their inheritance was not wealth but creativity, innovation, and an unyielding spirit. Jorge, a keen mind with dreams of university, found his aspirations cut short when he was compelled to start working at fifteen. His parents, struggling financially, could not support his educational pursuit. But Jorge was not one to surrender to his circumstances. In a moment of inspiration, Jorge and José, seeing the bounty of oranges in their hometown, conceived an unprecedented idea. They began extracting orange juice, bottling it, and selling it to weary travelers journeying from the North of Argentina to Buenos Aires. An innovative endeavor, their juice stand became an oasis in the parched landscape.

The business flourished beyond their wildest dreams, expanding into a large juice factory with a fleet of trucks and a national distribution network. The brothers, yet to see their thirtieth year, had transformed from modest textile merchants' sons to the wealthiest men in town. Their journey was a testament to their grit, innovation, and resilience.

But as the Argentine proverb goes, "Not all that glitters is gold." The brothers' empire crumbled during one of the country's many economic downturns. They found themselves back to square one; their wealth vanished as if it had never existed.

Undeterred, Jorge and José set out to rebuild their juice empire. Yet, the second round was different. The thrill of the initial adventure was replaced by anxiety, the dread of failure looming over them like a dark cloud. José, in particular, was deeply affected by the first bankruptcy, his spirit worn down by the weight of their loss. Over time, their once-close relationship began to unravel. Problems that could have been resolved through open communication turned into a blame game, eroding the trust between them. The tension was palpable even in their office. I frequently witnessed José surrendering the factory keys factory to Jorge, a symbolic gesture of his inability to manage the mounting pressure. The rift between the brothers widened, the ripples of their discord spreading outwards, which led to their families becoming estranged.

Ultimately, the brothers, burdened by their fraught relationship, a series of misunderstandings, and eroded trust, were driven to the agonizing resolution to sell their company. As is commonly the case during times of conflict, they could not secure a fair price for their stakes in the business. Their children, who had envisioned a future within the familial enterprise, were now compelled to look for opportunities outside of it, with most of them relocating overseas in search of greener pastures.

How could this have finished differently?

"Success is not final, failure is not fatal: It is the courage to continue that counts." - Winston Churchill

In retrospect, the story of Jorge and José could have unfolded differently had they made certain choices at key moments. First and foremost, they should have placed a high value on open and honest communication. This would have meant sharing their fears and concerns about the business, discussing strategies, and resolving disagreements through dialogue. By doing so, they could have averted the cycle of blame and maintained trust in each other, thus preserving their relationship.

In addition, they could have engaged professional services, like business consultants or financial advisors. These experts could have offered strategic guidance to navigate the business landscape more effectively. Simultaneously, they could have enlisted the help of therapists or a coach to cope with the stress and fear that stemmed from their initial bankruptcy. Moreover, engaging in conflict resolution strategies could have helped to navigate their disagreements effectively. This might have involved bringing in a neutral third party to mediate or setting up regular meetings to discuss ongoing issues. Such support systems could have played a pivotal role in safeguarding their relationship and mental well-being.

Likewise, a well-drafted shareholder agreement could have set out a dispute resolution process and a fair method for valuing their shares if they decided to sell. It could have helped them get a better price for their shares and avoid the financial losses they experienced.

These changes might have altered the trajectory of Jorge and José's story, potentially leading to a more positive outcome for both the business and their family relationships.

Success is to be measured not so much by the position that one has reached in life as by the obstacles which he has overcome." - Booker T. Washington

In the end, the story of these two great and courageous men, Jorge and José, serves as a cautionary tale about the importance of communication, emotional resilience, and strategic planning in business. But more than that, it's a poignant reminder that success is not just about financial prosperity but also about maintaining solid relationships and mental well-being.

Note:
If you want to read more about family conflicts, check my blogs on family business coaching

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